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Two decades after 19 hijackers slipped into the country, plotted, trained for and executed the worst terror attack ever on U.S. soil, former police and fire officials look back at how emergency responses have improved.
Former D.C. Police Chief Charles Ramsey said in an interview, the inability to communicate during the September 11, 2001 attack was exposed almost immediately.
鈥淭he police department and our own fire department were on different radio frequencies. That hadn鈥檛 been a huge problem in the past, but it certainly was on 9/11. There was a lot of chaos.鈥�
Just across the Potomac River, American Airlines Flight 77 had crashed into the Pentagon, killing 184.
Arlington County Fire Chief Ed Plaugher, now retired, said he arrived there to find a very challenging situation unfolding.聽 鈥淭he ability to get reports from the units that were there was next to impossible. Interoperability was a huge issue.鈥�
Plaugher, who participated in a joint interview with Ramsey said, 鈥淲e actually used some runners to get information as to the status of various units. The effectiveness of the units is hampered when you don鈥檛 have effective communications. It just makes life truly, truly difficult.鈥�
Another shortcoming, revealed that day, was the longstanding lack of coordination between federal, state and local authorities. Plaugher was already aware of and working to counteract it.
He said, 鈥淏uilding relationships is key. Federal, state and local relationships need to occur prior to an incident. And on 9/11 we worked as a cohesive unit. We had drilled mightily with the personnel at the Pentagon. We had actually conducted drills on the reservation at the Pentagon prior to 9/11.鈥�
From a policing perspective, Ramsey said, 鈥渙ne of the benefits that came as a result of 9/11 and knowing that attacks like that could happen in our own homeland was greatly enhanced cooperation between local, state and federal agencies. There鈥檚 no question about that.鈥�
Both Ramsey and Plaugher agreed, while federal, state and local cooperation has improved immensely, interoperability still faces a key challenge 鈥揷ommunications between networks.
You can listen to the full interview below as Plaugher and Ramsey discuss lessons learned from 9/11, steps to put those lessons into practice and addressing future challenges.
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